Privacy Policy

How 24Spin Handles Player Data

24Spin treats player privacy as a core part of a safe casino account. We use personal data to operate accounts, verify eligibility, process payments, protect balances, and keep gameplay fair. As a UK Gambling Commission licensed operator, Account No. 39175, we must handle certain information carefully so that players can enjoy a regulated casino environment with clear controls.

Our approach is practical and data-led. We collect information only when it supports account security, legal compliance, payment processing, customer support, service improvement, or relevant player communications. That matters whether you are a sports bettor trying casino games for the first time or a high-roller looking for VIP support with a personal manager.

Data We Collect When You Register and Play

Account and identity information

When you open or manage a 24Spin account, we may collect details such as your name, date of birth, address, email address, telephone number, username, password information, and communication preferences. We use these details to create your account, confirm your identity, check age eligibility, support account recovery, and maintain accurate records.

We may also collect verification data from trusted providers where required. This helps us prevent underage gambling, duplicate account misuse, fraud, and other activity that could harm the fairness of the platform. If information is incomplete or inaccurate, we may need to pause certain account features until verification is complete.

Gameplay, bonus, and account activity

When you play, we collect activity records such as games launched, session times, balances, deposits, withdrawals, bonus participation, wagering progress, and customer support history. 24Spin offers 1,000+ games, so these records help us maintain accurate account balances, resolve queries, and understand which casino features players use most.

Bonus eligibility may also require data checks. For example, the welcome offer of up to 500 Free Spins on Starburst with 10x wagering can only be managed properly when account status, country eligibility, gameplay activity, and bonus history are recorded accurately.

Payment Data and Transaction Records

Payments require reliable data handling because deposits and withdrawals affect real balances. The minimum deposit is £10 and the minimum withdrawal is £10, so we maintain transaction records to reconcile funds, investigate failed payments, support withdrawal reviews, and prevent financial crime. Withdrawal timing is 1-5 working days after processing, depending on the circumstances and payment route.

Payment data may relate to Visa Debit, Mastercard Debit, Maestro, PayPal, Skrill, Neteller, PaysafeCard, and Pay by Mobile. We do not need every detail of a payment instrument for every purpose. Instead, we process the information needed to complete, verify, secure, and audit the transaction.

If you want to understand the payment options available for your account, you can review the dedicated payments information. That page focuses on payment methods, while this notice explains how transaction data is handled and protected.

Why We Use Personal Data

24Spin uses data to provide the service you request and to meet legal duties. This includes account creation, login protection, identity checks, payment processing, casino access, support handling, complaint review, fraud prevention, and platform security. Without these uses, we could not operate a secure and regulated casino product.

We also use data to improve the player experience. For sports bettors crossing into casino, clear account signals can help us present casino concepts in a more understandable way, such as game categories, session information, and relevant account prompts. For VIP and high-roller players, account activity may help us provide a more tailored service through a personal manager where eligible.

Marketing and preference-based communication

Where marketing is permitted, we may use contact details and account activity to send relevant casino updates or promotional messages. You stay in control of marketing preferences and can opt out of promotional messaging. Important service messages, security alerts, transaction updates, and regulatory account notices may still be sent because they are needed to operate your account.

We do not sell player data. Sharing happens only when there is a valid operational, legal, security, or service reason. That may include payment partners, identity verification providers, fraud prevention services, hosting providers, analytics tools, advisers, auditors, regulators, or law enforcement where required.

Data Sharing and Third-Party Support

Running a regulated casino involves carefully selected partners. These partners help with payment routing, identity checks, security monitoring, analytics, customer support systems, and technical hosting. Each partner receives only the data needed for its role and must handle that data with appropriate safeguards.

Sharing can also be required for compliance. UKGC licensing obligations, financial crime controls, audits, investigations, and legal requests may require 24Spin to disclose relevant information. We assess these situations carefully and share data only where the request is valid and proportionate.

Some suppliers may process data outside the UK or EEA. Where that happens, we use appropriate safeguards where required so that personal information remains protected to a recognised standard. This helps maintain consistent protection even when technology services involve cross-border processing.

Your Choices, Rights, and Account Control

You have rights over your personal data. Depending on the situation, you may ask to access data, correct inaccurate records, request deletion, restrict processing, object to certain uses, receive eligible data in a portable format, or withdraw consent where consent applies. These rights are important, and we handle requests with care.

Some rights may be limited by legal or regulatory obligations. For example, we may need to keep certain records to meet UKGC requirements, prevent fraud, process withdrawals, resolve disputes, or maintain financial records. If we cannot complete a request in full, we will explain why.

Account security starts with accurate details and safe access. Use strong credentials, keep your contact information current, and be alert to unauthorised activity. If you need to access your account, use the official login area and avoid sharing credentials with anyone.

Security, Retention, and Mobile Use

24Spin applies technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include authentication controls, access restrictions, monitoring for suspicious activity, staff training, supplier checks, and data minimisation. No online service can remove every risk, but we work to reduce risk through practical controls.

We keep data only for as long as needed for account operation, compliance, security, accounting, dispute handling, and regulatory record keeping. Retention can vary by data type and account status. When data is no longer required, we delete it, anonymise it, or restrict it in line with applicable requirements.

Mobile play may involve device data such as device type, operating system, session logs, and technical identifiers. These signals help protect accounts and keep play stable across devices. If you play on mobile, the mobile app information explains the access options, while this notice explains how related data is handled.